Drug Addiction And Substance Abuse - 1808 Words

An addict may ask why they are addicted, and others are not. What makes them different, that this disease has taken over their life? Addiction includes biological, psychological, and behavioral factors. It is very dangerous emotionally, psychologically, and physically. Drug addiction or substance abuse is an ongoing uncontrollable need to use drugs, despite the harmful or negative consequences it causes. The person depends on drugs to keep functioning normally as the natural chemical balance of the brain is altered. No matter the reason a person starts abusing drugs, either for excitement, escape or curiosity, it can cause serious, long-term consequences, including physical and mental problems. Addiction or substance abuse is not something that should be taken lightly; anyone can be affected by it. No matter what causes a person to turn to drugs or alcohol, learning the facts about addiction can help them overcome it. With support, belief in themselves and treatment, it is p ossible to get their life back. Substance Abuse Substance abuse can occur at any time, during anyone’s life. No one is immune from it. Rich, poor, educated or uneducated, man or woman, any lifestyle can be affected. Some use recreational and not become addicted while others are more vulnerable to addiction. So why do people use drugs in the first place? It can be just curiosity, wanting to know how it feels to â€Å"get high,† to feel good about one s self, to excel in something like sportsShow MoreRelatedSubstance Abuse And Drug Addiction814 Words   |  4 PagesSubstance abuse and drug addiction affects people from all walks of life. Drugs are available to those who want to consume them. Even though there vast amounts of literature and other informative and preventive data, people still choose to abuse drugs. Unfortunately, most of them become addicts and find it very difficult to escape their addiction for the reason that underlying issues may be causing them to seek and use drugs. There exists a number of special populations that are identified and mayRead MoreAddiction And Substance Abuse : Drugs1021 Words   |  5 PagesNicolo Vitale Mrs. Martinez English 3 March 30, 2016 Addiction and Substance Abuse Addiction and substance abuse is a crime that has plagued the U.S. ever since the early 1900 s and from that point on has been an uphill battle for the U.S. to stop. But even with everything the U.S. has tried nothing that has been done has even made a dent in the drug war. Drugs just continue to hit the very streets that innocent people live on. Today people walk right outside their house and just around the cornerRead MoreSubstance Abuse, Drug Traffickers And Addicts On How Religion Can Help Individuals On Their Addictions2351 Words   |  10 PagesIn this paper I will be discussing religion, science, substance abuse, drug traffickers and addicts on how religion can help individuals on their addictions, and how clergy members need to have more training on substance abuse. In religion it has been known that the clergy members are not educated as they should be on substance abuse and because of this it becomes a problem (Califano, and Sheehan 8). Then within the health care providers and psychiatrists, the issue with them is that they doRead MoreThe Ethics of Drug Use and Drug Abuse1579 Words   |  6 PagesEthics of Drug Use and Drug Abuse For any professional working in the substance abuse treatment field, they will very likely come across situations and be presented with dilemmas relating to personal beliefs, judgments, and values. Drug or substance use and abuse have been a controversial and heated topic around the world for centuries. Drug abuse, in a way, is a facet of human culture that has been present for a great deal of human history in general. Every culture handles the issue of drug abuseRead MoreSubstance Abuse: Crisis Intervention1352 Words   |  5 Pages Substance abuse: Crisis intervention To the outsider, the lives of substance abusers often look like a series of crises waiting to happen. Often, the extent to which substance abuse is causing devastation in the life of the sufferer is more manifest to outsiders such as friends or relatives than the abuser him or herself. Crises relating to substance abuse may be biologically-related (such as a medical crisis brought about by abuse); legally related (a conviction for abusing an illegal drugRead MoreThe Effects Of Drug Addiction On Children1506 Words   |  7 PagesIntroduction When an individual is struggling with drug addiction problems, the family is affected physically, mentally, and emotionally. The disease not only changes the addict’s whole life, but it changes the lives of their family members as parents get torn apart from themselves and each other. The role of each family member begins to shape around what is in the best interest of the addict. This research paper is an overview of the effects that raising a drug addicted child has on parent’s ability toRead MoreAddiction : The Problem Of Addiction Essay1198 Words   |  5 PagesAddiction Students stroll in to class, their Venti iced soy vanilla lattes in hand rather than a notebook and pen. Keurig coffeemakers are commonplace in college dorm rooms. Colleges boast the number of Starbucks shops they have on campus. Just a month into the school year, and already many students’ bodies are becoming tolerant to caffeine, needing more and more of it to achieve the desired boost of energy, and if not given their fix, rebelling by causing headaches and irritability. Could itRead MoreEssay on Social Aspect of Substance Abuse1001 Words   |  5 PagesAddiction is a difficult disease that involves several different factors including biological, psychological and sociological aspects. Anderson (1997) states that substance use refers generally to the ingestion of illicit drugs such as marijuana, cocaine, opiates, barbiturates, benzodiazepines, PCP, amphetamines, etc. The use of illicit drugs, such as alcohol and nicotine, are less frequently included in this definition, despite their widespread use and undisputed potential for harm. Substance abuseRead MoreSubstance Abusers: A Vulnerable Population Essay840 Words   |  4 Pagesgoing to be describing the characteristics of substance abusers. Next, give the common health issue and needs. Then, give specific resources that Peoria have to offer. Finally, how substance abuse relates to Healthy People 2020. Overall, this will give one an overview of the vulnerable population such as substance abusers. Characteristics of the population Substance abuse is when a person want their mind to be altered with the use of drugs. Substance abuse affect all ages, race, religion, and incomeRead MoreSubstance Abuse And Its Effects On Society1285 Words   |  6 PagesSubstance abuse has existed since the start of civilization and it is an ever present entity in the modern era as well. Distilled beverages were the main drinking source in many cases even safer to drink than water in early civilizations, for instance during the Middle Ages. Many substances were also used in medicine derived from certain plants for anesthetics such as opioids from poppy seeds. In addition, nicotine and tobacco products and other hallucinogenic substances were used for recreational

Analysis Of O Brien - 868 Words

Similar to how Lieutenant Cross caries his Love for Martha, we to, carry our affection for our loved ones when faced with our daily obstacles. But as we are exempt from the stress of being deployed into combat away from the ones we love. During the story, O’Brien discusses the conflict between a normal, demilitarized way of living compared to the militarized warzone they were engulfed in, In Vietnam. The memories we carry can sometimes be taken for granted and can either serve as a positive passenger or a negative burden. The following will delve into the logic of what was carried during the Lieutenant Cross and his squad’s tour through Vietnam compared to a seemingly peaceful, way of living. When you consider world history, you’ll discover that we are living in the most peaceful era of all time. But that is not to say that the brothers War and Conflict do not show their face, as they do seldom. The things we carry outside of war is mostly to sustain our surviva l in a capitalist nation. Such as the tools for education, our jobs and bills. We also carry the responsibility to engage in entertaining and fun activities during our down times to sustain our sanity. Lastly, we carry the memories from all of those, which makes waking up daily worth it. Carrying over to the story, the things they carried were simply memoirs of their lives. Simple representations, whether it be memories or pantyhose, we cherish our past when we are faced with the possibility that we may not makeShow MoreRelatedAnalysis Of O Brien s 1954 Words   |  8 Pagesdisorder, however, others still either do not believe in the diagnosis or believe that is rare and never seen. Coupled with that, another author published an article praising both O’Brien’s writing style and his use of real-life issues. He acknowledges â€Å"O Brien proves to be both a master of his craft and a writer engaged thoughtfully and emotionally with the big issues† (Bates). Bates confirms that O’Brien know what he is doing when he writes and that the topics in which he writes are relevant to societyRead MoreRhetorical Analysis Of Conan O Brien1235 Words   |  5 PagesFor the last 20 years, literally my entire adult life, I ve been a diehard fan of late night talk show host Conan O Brien. Not only did I watch the various iterations of his show throughout the years from Late Night, The Tonight Show, to CONAN religiously for most of that time, but I ve ventured across the country to see him live several times. In fact, just last year, I achieved one of my goals of personally meeting Conan and getting a picture with him. It happened after attending one of hisRead MoreAnalysis Of Tim O Brien s Love 768 Words   |  4 Pagesyou pay attention to the world. You make close friends. You become part of a tribe and you share the same blood- you give it together, you take it together. Serving in the Vietnam war was never easy for Tim O Brien, he had some ve ry interesting things that happened to him. Tim O Brien gained many friendships serving in the Vietnam war. He first became good friends with Lieutenant Jimmy Cross. In Love Tim goes to met Jimmy at his home in Massachusetts. They had talked about the events thatRead MoreAnalysis Of Tim O Brien s Love 768 Words   |  4 Pagesyou pay attention to the world. You make close friends. You become part of a tribe and you share the same blood- you give it together, you take it together. Serving in the Vietnam war was never easy for Tim O Brien, he had some very interesting things that happened to him. Tim O Brien gained many friendships serving in the Vietnam war. He first became good friends with Lieutenant Jimmy Cross. In Love Tim goes to met Jimmy at his home in Massachusetts. They had talked about the events thatRead MoreAnalysis Of The Things They Carried By Tim O Brien1202 Words   |  5 PagesThe Effects of What They Carried Loud explosions and small pings from distant rifle fire ring throughout the humid air. Short flashbacks are flooding back as sleep slowly seems so far away. Tim O’Brien, who was a Vietnam veteran, wrote several of stories about the war and the terrifying experiences that he was forced to have. One specific story is â€Å"The Things They Carried†. In this short story, he remembers what it was like to be a soldier; what his priorities were, the things he saw, and what stillRead MoreAnalysis Of The Unfinished Dance, By Margaret O Brien1723 Words   |  7 Pagesfamous ballerina when she throws the switch on the onstage trap door, causing the dancer to plummet to her career-ending doom. Is she dead? She broke her leg..... For a dancer, it is worse than death In The Unfinished Dance ( 1947 ), Margaret O Brien stars as Meg Merlin, the passionate little dancer who quickly becomes wracked with guilt for the dreadful deed she committed in haste. This orphaned child loves ballet and, particularly one ballerina - Ariane Bouchet ( Cyd Charisse ) whom she worshipsRead MoreAn Analysis Of Tim O Brien s Things They Carried1183 Words   |  5 Pagesand explain.† (41 O’brien ) O’Brien comments on his storytelling after Bowker sends him a letter asking if O’Brien can write the story of his feeling of frustration, disillusionment, and guilt about the death of Kiowa. Bowker’s letter motivates O Brien to write a story as a way to cope with the trauma they went through in the Vietnam War. O’Brien wrote this story in order to move past the trauma. In his story, O’brien makes up a lie that he killed a soldier by throwing a grenade at him. The reasonRead MoreAnalysis Of The Article The Naked Citadel By Ti m O Brien2045 Words   |  9 Pages Since being established in 1842 as a public military college, the Citadel was a college filled with many tradition and pride that seem to discriminate against female applicants. However, the Citadel’s way of accepting and admitting student has to be challenged at some point in time. In Susan Faludi’s essay, â€Å"The Naked Citadel†, Malcolm Gladwell’s essay, â€Å"The Power of Context†, Tim O’Brien’s essay, â€Å"How to Tell a True War Story†, the authors all came to the conclusion that the actions portrayedRead MoreAnalysis Of Matthew O Brien s The Strange Thing Essay1465 Words   |  6 PagesIt’s the highlight of any relationship. It’s a significant other getting down on one knee, to ask their special someone to spend forever with them. Usually a proposal is a happy surprise coupled with a ring that could pay off some college debt. Brand new engagement rings (not the ones from the maternal side that a great grandmother wore in her sixty years long marriage) can range in prices from a couple hundred, a couple thousand, or a couple million. A ring is absolutely a way to show how committedRead MoreAnalysis Of Tim O Brien s The Things They Carried Essay1574 Words   |  7 Pagesopposing parties. Today we re debating whether or not to ban â€Å"Tim O Brien s novel The Things They Carried. In this book author Tim O’Brien depicts the Vietnam conflict by distinguishing between the role of whether or not to be a civilian or a soldier. Though the book is fictional, Tim O’Brien portrays himself as a man who struggles with himself inside and his choice of wanting to join the army or turn tail and run to Canada. Tim O Brien has won the national book award, the james fenimore cooper prize

Cultivation Theory Local News Ryan Phillippi Free Essays

Cultivation Theory Local News Ryan Phillippi COM 249-004 9/25/12 An Annotated Bibliography 1. Romer, D. , Jamieson, K. We will write a custom essay sample on Cultivation Theory Local News Ryan Phillippi or any similar topic only for you Order Now H. , Aday, S. (2003). Television News and the Cultivation of Fear of Crime. Journal of Communication, 53, 88-104. This article goes into detail about how the public believes that violent crime is a widespread national problem in the US despite the declining trends in crime. The authors have a hypothesis that fear of crime is in part a by-product of exposure to crime-saturated local television news. Cultivation Theory is used to suggest that fear of crime is fueled in part by heavy exposure to violent dramatic programming on television. Exploration of a related hypothesis indicates that the Cultivation Theory’s predicted effects of television on the public are true. The authors use national surveys to support their research. 2. Lee, C. , Niederdeppe, J. (2011). Genre-Specific Cultivation Effects: Lagged Associations Between Overall TV Viewing, Local TV News Viewing, and Fatalistic Beliefs About Cancer Prevention. Communication Research, 38, 731-753. This article incorporates recent studies that have found that exposure to local television newscasts is associated with a variety of problematic â€Å"real-world† beliefs. These studies were controlled for a variety of demographic characteristics and media use variables. A two-wave national representative survey is analyzed to know the correlation between local TV news viewing and fatalistic beliefs about cancer. Analyses provide evidence that local TV news viewing predicts increased fatalistic beliefs about cancer. 3. Kahlor, L. , Eastin, M. S. (2011). Television’s Role in the Culture of Violence Toward Women: A Study of Television Viewing and the Cultivation of Rape Myth Acceptance in the United States. Journal of Broadcasting Electronic Media, 55, 215-231 This article approaches cultivation from a feminist prospective that recognized television as a source of cultural norms embedded in a culture of violence towards women. Results show that general television consumption significantly relates to rape myth beliefs among men and women. Also, there is a negative relationship between crime-show viewing and rape myth cceptance. Crime-show viewing directly correlates to the overestimation of false rape accusations. 4. Morgan, M. , Shanahan, J. (2010). The State of Cultivation. Journal of Broadcasting and Electronic Media, 54, 337-355. This article investigates television’s contributions to viewers’ conceptions of social reality. This article reviews the history of cultivation theory and takes stock of recent trend s within the field. Changing media is contributing to the future prospects for cultivation research. This article will mainly be used to introduce cultivation theory to the reader. . Appel, M. (2008). Fictional Narratives Cultivate Just-World Beliefs. Journal of Communication, 58, 62-83. This article identifies several misrepresentations on television and shows that the more television people watch, the more their beliefs correspond to the television world. Fictional narratives are believed to be powerful in changing audience beliefs. While local news is not fictional, many of the stories may not be local and can still change the beliefs of the local audience. The general amount of television viewing positively relates to mean-world and scary-world beliefs. How to cite Cultivation Theory Local News Ryan Phillippi, Essay examples

Hotel Magnificent Strategic Vision-Free-Samples for Students

Question: Discuss about the Hotel Magnificent Strategic Vision. Answer: Introduction Services act as a key to satisfy customers especially in the hospitality sector. Key strategic vision for any hotel is to delivery services of highest possible quality through its employees(Heskett J. L., 2010). Hotel Magnificent is aimed at providing high quality customer services through a varied type of strategic objectives. The hotel present as a chain hotel throughout world offers one of the best quality services in Australia. In order to attract its customers, its pool of services varies across lodging, restaurant, child care facilities, conferences, spa and so on and so forth. Lodging facility offered by the hotel is exclusive in itself for attracting large number of customers. Heksetts model of quality service delivery has been accommodated in order that appropriate service blueprint can easily be understood. Services are further customized in a way such that it can easily meet needs of its customers(Theoharakis, 2009). Hence, it can easily be understood that service delivery systems acts as a key to its operational strategy. The scope of this report identifies the services blue print for appropriate operational strategy such that high quality services can be rendered. The hotel implements appropriate service employee management such that it can incorporate quality measures in its chain. Such strategies allow the hotel overcome any sort of challenges faced across its chain and offer high quality of services to its customers(Evanschitzky, 2012). Operating Strategy According to Heksett operational strategy can be best developed by means of aiming at profitability and success for the business. Such profitability can easily be enhanced by means of investing into employees capabilities. Thus, human resource development is the key to attending customer satisfaction(Chi, 2009). The model depicted below reflects the importance of operations as a means or part to obtain customer satisfaction, value and loyalty. Marketing is another crucial factor that can help attract customers by showing the value that will be derived in utilization of the services of the hotel. It can be identified that Hotel Magnificent needs to attract its customers by way of marketing activities and then implement its operational strategy by appropriate training and development of human resources for attaining profitability(Essawi, 2012). The key elements in the model leads to the Service Management Trinity of Human Resources, Marketing and Operations as highlighted below. Figure 1: Heksett's Model A Service Management Trinity comprises of Operations, Marketing and Human Resources as being the key elements of service delivery that are closely related to each other. Operations, marketing and Human Resources are key sources that can help yield high levels of profitability to the hotel chain. The concept aims at reducing conflicts that are offered by the three separate disciplines of management. While operations aims at reducing costs of services that are offered to customers, marketing aims at attracting customers through various advertisements and other endeavors(Fazlzadeh, 2012). Sole aim of marketing activities is to increase profitability of the hotel. Human Resources needs to focus on operations such that customer satisfaction can be increased and attended to. These departments needs to work closely with one another for aiming at appropriate results. Figure 2: Service Management Trinity Marketing: Marketing department needs to evaluate appropriate market segments that it aims to serve. As target market analysis has been undertaken previously according to Heksetts model needs focus on strategic service vision. The Hotel will aim to service areas in Sydney, though it will attract customers from around the world(Heskett J. L., 2010). It will also research key customer needs and preferences within the segment. As in Sydney the hotel needs to offer its services at affordable rates, but with appropriate monitoring of competitive offerings and identifying principal characteristics as their quality and strategic levels. Post which the hotel has designed its services to cater to its targeted segment. Operations: The hotel has selected supplementary elements for increasing value appeals of core service of the hotel which comprises of lodging. The hotel has designed its lodging and restaurant services such that customer needs and preferences are appropriately reflected(Heskett J. L., 2008). Prices are set according that reflects competitive price levels. The hotel has also adopted communication strategy with its customers by means of social media sites for transmitting messages, promoting advantages of services rendered. Human Resource: The hotel has been able to achieve tremendous amounts of success due to its employees. It has already fixed employee performance standards for establishing of appropriate service quality levels. There are programs that rewards its employees for their loyalty as well(Hong, 2013). This establishes that marketing and human resources function in services is closely interrelated and dependent upon each other. Service Blueprint Service blueprint consists of a technique that is commonly used for service design and innovation. A service blueprint is necessarily an applied process chart for service delivery processes that reflects customers perspective(Geum, 2011). It is a tool that is utilized by the hotel for managing of service operations, service positioning and service design. A service blueprint consists of an input process and output methodology. Some elements of service blueprints are Customer Actions, Front-stage, Back-stage including visible contact employee, support processes, physical evidences, inventory and line of visibility. Description of key elements of service blueprint of the hotel are discussed below(Lee, 2015). Figure 3: Service Blueprint The two key elements of service blueprint includes; Customer Actions: These include procedures that customers take as a part for the service delivery process. Customers provide valuable inputs though this process as they come to the hotel to avail valuable services. A customer first makes a booking at the hotel and then finally arrives at the reception to avail the services at the hotel(Bitner, 2008). While checking in customer provides inputs regarding the facilities they will be requiring while staying at the hotel. Every input obtained from customer needs to be accommodated for developing services in a better manner. Such will allow meeting of specific objectives aimed at attaining of customer satisfaction, through service process improvisation. Operational efficiency needs to be also aimed through customer actions to provide voluminous outputs to large number of customers. Front-stage (Visible contact Employee Actions): These include procedures taken by contact employees as an endeavor for face-to-face service encounter(HESKETT, 2012). At the hotel staffs are continuously interacting with customers right from their entry into the hotel till such time, they leave the hotel and provide good feedback. Employees are the front end personnel, who are continuously striving to deliver key services and meet customer satisfaction levels. More the attention provided to individual customers, better the quality of services rendered. The hotel needs to obtain detailed and descriptive inputs regards to service feedback such that they can improvise on any aspect of it as food, behaviour, cleanliness, support and several other parameters on which staffs will be ranked(Larivire, 2008). The Service Delivery System Operational strategy for service delivery system needs to aim at quality services such that customer satisfaction levels can be enhanced. For any service delivery system key procedural techniques needs to be developed(Maritz, 2008). The service delivery system at the hotel needs to be integrated such that key functionality are catered to customers in an enhanced manner to increased customer satisfaction rates. Nature of the service process at each step: For conforming to enhanced quality in services at every step that interacts with customers need to be clearly understood. With rising competition and demand for exclusive range of services it becomes pertinent to evaluate the possibilities for high levels of service delivery. At each and every step beginning customer entry at the hotel, each service point needs to be adequately evaluated and catered to. Serving protocol reservations system: The hotel will first take online booking for its rooms(Fitzsimmons, 2008). It will keep 20% of its rooms for urgent booking, for customers first come and first serve basis. Reservation system will entirely be depended on online booking, where customers will be given maximum discounts. Capacity management issues: During peak seasons the hotel is likely to face capacity management issues that can lead to possible crisis. With multiple guests coming into the hotel, there might be management issues that needs to get dealt with(Yee, 2011). Hence, during such peak seasons, the hotel will employ contractual employees to deal with additional flow of customers. Service Employee Management Employee is the key to deliver high quality services at any hotel. Hence, for attaining competitive edge it becomes crucial to attract and recruit employees who can render the organisation competitive advantages(Heskett J. L., 2008). The hotel will integrate several employee engagement strategies as training and development to attain goals of the organisation. Further, recruiting and selecting appropriately trained employee who has expertise to deliver services in the hotel industry can help it gain positive feedback from customers. Employee management is the key factor that can render competitiveness in the service sector as hotel industry and create a niche for the hotel. The HR manager at the hotel will be responsible for attending to employee related issues and in managing customer complaints or grievances. Through service processes delivery systems, the organisation will aim to attend to each and every step of employee management and handling(Heskett J. L., 2010). Thus, through employee training, they will be motivated which will result in higher motivation for the employee which will in turn affect higher productivity, ultimately leading to customer satisfaction. Quality management measures Heksett model primarily aimed to drive business profitability by means of engaging in improvisation of service quality. The focus of the model was to target and attain key measures in service quality such that business overall profitability can easily be driven. The model analyses key business relationships such that high levels of profits and sales margins can easily be derived. Applying the model in the hotel business, it can be said that the hotel needs to include several business measures. Business measures includes training and empowering of employees, employee satisfaction rates and competence, service delivery systems, customer satisfaction rates, customer loyalty rates which will eventually lead to high sales and profits turnovers. The above identified measures are regarded as the key business drivers that can help attend high levels of profitability and in turn customer satisfaction. Customer attraction can also be regarded as a parameter that will be easily attained through this model. Hence, the hotel management needs to focus on developing parameters or measures for identifying and increasing these key aspects in businesses. Customer satisfaction is associated with past present and future expectation in quality. Customer satisfaction can be achieved with mediocre quality, in case they have low satisfaction expectations. Similarly customer can be dissatisfied even if overall service quality is good, this is the case when service quality is priced at high rates. This model hence focuses on strengthening of business relationships. Customer loyalty is integral for hotel business due to high costs associated with acquiring of new customers and switching costs. Customer relationship can terminate due to multitude of factors hence they needs to be evaluated and reduced substantially. As customer loyalty has direct impact on profitability, metrics determined above needs to be catered to and KPIs (Key performance Indicators) needs to be developed. Such KPI w ill have various scores according to industry standards which can be strived for to achieve and exceed them such that organisations profitability and sustainability can be maintained. Employee can deliver long-term potential impacts on customers as well as the business, hence they are considered to be long-term potential drivers of revenue. Conclusion Analysis of above service quality related aspects of hotel business reveals the importance of quality in driving profitability. While service quality cannot alone be enhanced, there are various parameters of them attached to services that are recognized. Employee management and customer feedback has been regarded as integral factors that can drive high levels of quality within the organisation. Employees acts as a crucial point of delivery of service quality that can easily impact customer satisfaction rates. Hence, identifying various elements in the service blueprint, employee empowerment and developing their competence is regarded as key factors for driving quality. Organisations hence needs to involve themselves in various employee related programs such that superior customer satisfaction can be achieved. Reference Lists Bitner, M. O. 2008. Service blueprinting: a practical technique for service innovation. California management review, 66-94. Chi, C. G. 2009. Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. International Journal of Hospitality Management, 245-253. Essawi, M. 2012. The Value Confrontation Leadership Model. . BOOK REVIEW, 73. Evanschitzky, H. W. 2012. Perils of managing the service profit chain: The role of time lags and feedback loops. Journal of Retailing, 356-366. Fazlzadeh, A. F. 2012. A Survey on the Effect of Service Delivery System on Corporate Performance Using Service Profit Chain Model. International Journal of Business and Management, 161. Fitzsimmons, J. A. 2008. Service management: Operations, strategy, and information technology. New York, NY: McGraw-Hill. Geum, Y. a. 2011. Designing the sustainable product-service integration: a product-service blueprint approach. Journal of Cleaner Production, 1601-1614. HESKETT, J. . 2012. Models of developing design capacity: Perspective from China. LEADING THROUGH DESIGN, 225. Heskett, J. L. 2008. Putting the service-profit chain to work. Harvard business review. Heskett, J. L. 2008. The Ownership Quotient: putting the service profit chain to work for unbeatable competitive advantage. . Harvard Business Press. Heskett, J. L. 2010. The service profit chain. In Handbook of service science (pp. 19-29). Springer US. Heskett, J. L. 2010. The Value Profit Chain: Treat Employees Like Customers and Customers Like. Simon and Schuster. Hong, Y. L. 2013. Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. Larivire, B. 2008. Linking perceptual and behavioral customer metrics to multiperiod customer profitability: A comprehensive service-profit chain application. Journal of Service Research, 3-21. Lee, C. W. 2015. Service design for intelligent parking based on theory of inventive problem solving and service blueprint. . Advanced Engineering Informatics, 295-306. Maritz, A. . 2008. Implementation of service profit chain initiatives in a franchise system. Journal of Services Marketing, 13-23. Theoharakis, V. S. 2009. The strategic role of relational capabilities in the business-to-business service profit chain. . Industrial Marketing Management, 914-924. Yee, R. W. 2011. The service-profit chain: An empirical analysis in high-contact service industries. International Journal of Production Economics, 236-245.